Last updated: December 2025
LGE Prime Plumbing Inc. (“LGE Prime Plumbing,” “we,” “us,” or “our”) values your privacy. This Privacy Policy (“Policy”) explains how we collect, use, and protect personal information from those who visit our website or use our services, and what we will and will not do with the information we collect.
By using https://lgeprimeplumbing.com, you are consenting to the data practices described in this Policy.
We reserve the right to make changes to this Policy at any time. We encourage you to review this page periodically to stay informed of any updates.
This Policy applies to LGE Prime Plumbing Inc. and governs all data collection and usage by us through:
Our website: https://lgeprimeplumbing.com
Online forms and contact requests
SMS/text communications (where you have opted in)
This Policy does not govern the collection and use of information by companies that LGE Prime Plumbing does not control, such as:
Housecall Pro
Social media platforms (e.g., Facebook, Instagram, YouTube)
Any third-party websites linked from our site
We recommend reviewing the privacy policies of any third-party website or service you interact with.
It is always your choice whether to provide personally identifiable information. If you choose not to provide certain information, we may not be able to offer some services (such as scheduling, estimates, or service reminders).
We may collect:
Examples include:
Name
Phone number
Email address
Service address
Details about your plumbing needs or project
SMS replies or communication content
Credit Card / Payment Information
LGE Prime Plumbing does not collect or store credit card numbers or payment card details on our website or servers.
All payment processing (including storage of card information, if applicable) is handled via Housecall Pro, a third-party platform that maintains its own privacy and security practices (including PCI compliance). Your payment data is governed by Housecall Pro’s policies when you make payments through their system.
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device and operating system
Referring website or page
Pages visited on our site
Cookies and similar tracking technologies
This information helps us operate, maintain, and improve our website.
From time to time, we may collect non-identifiable, aggregate information (such as general location, browser type, or device usage) to better understand how users interact with our website and to improve our services. We do not intentionally collect sensitive categories such as race, religion, political affiliation, or similar unless you knowingly provide them (which we do not request).
We may collect and use your information for:
Providing the services you request (e.g., scheduling, service calls, estimates)
Communicating about appointments, changes, or service updates
Responding to questions or inquiries
Improving our services and website
Sending promotional emails or SMS when we have your consent
Conducting limited, optional market research (e.g., surveys)
We retain personal information only as long as necessary, based on:
How long the information remains relevant to your services
Legal and regulatory retention requirements
Our need to keep records of services performed
The existence of your consent
Legitimate business interests
Once retention is no longer necessary, we will take reasonable steps to delete or anonymize your information.
LGE Prime Plumbing Inc. does not sell, rent, or lease customer lists or names to any third parties.
We may use your personal information to:
Operate and maintain our website and services
Ensure delivery of services you request
Contact you about services you have requested or that may be relevant to your needs
Send appointment confirmations and service updates
Provide customer support
We may also contact you to participate in surveys or research questionnaires related to your experience with our current or potential future services—only when you have consented or where it is reasonable and expected.
We also use third-party social media features, including but not limited to:
These features may collect your IP address and may require cookies to function properly. These services are governed by the privacy policies of the relevant providers and are not within our control.
We may disclose your information only under specific circumstances, including:
As necessary to provide the services you have requested (e.g., through Housecall Pro or SMS platforms)
In other ways described in this Policy or to which you have consented
In aggregated or anonymized form where you cannot reasonably be identified
As required by law, regulation, subpoena, or court order
To outside auditors or service providers who agree to keep your information confidential
As necessary to enforce our Terms of Service or protect our rights, property, or safety
We do not disclose personal information to third parties for their independent marketing purposes.
We respect your privacy but may contact you for non-marketing reasons, such as:
Service updates or rescheduling
Safety or security alerts
Account issues or billing questions
Important changes in LGE Prime Plumbing’s services or policies
In some situations, we may use our website or social platforms to post important public notices.
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personally identifiable information from children under 13.
If we discover that we have inadvertently collected information from a child under 13, we will promptly delete such data or obtain verifiable parental consent.
You may unsubscribe from our email communications at any time.
To discontinue or unsubscribe from email or newsletter communications from LGE Prime Plumbing Inc., please email:
If you wish to unsubscribe or opt-out from any third-party communications (e.g., social networks, external services), you must follow the instructions provided by those specific services.
LGE Prime Plumbing Inc. will continue to adhere to this Policy with respect to any personal information previously collected.
LGE Prime Plumbing Inc. may use SMS/text messaging to:
Provide updates and information about your services
Send appointment confirmations, reminders, and follow-ups
Communicate about your project needs when you request it
When you provide your phone number and consent to receive SMS messages from LGE Prime Plumbing Inc., we may collect:
Your phone number
The content of messages you send or receive
Information about your interactions with SMS (delivery status, responses, etc.)
By clicking “Send” or submitting a form that clearly states SMS consent, you authorize LGE Prime Plumbing Inc. to reach out via call, email, or text regarding your project or service needs. We will not share your phone number with third parties for their marketing purposes. Message and data rates may apply.
You may opt in using keywords such as:
START
SUBSCRIBE
or by otherwise providing your number with clear consent.
You may opt out of SMS at any time.
To stop receiving text messages from LGE Prime Plumbing Inc., text:
STOP
After you text “STOP,” you will receive a confirmation message:
“Thank you for opting out of SMS messages from LGE Prime Plumbing Inc. To opt back in at any time, reply START.”
If you experience any issues with opting out or have questions regarding our SMS services, please contact us:
📧 info@lgeprimeplumbing.com
📞 858-366-8735
We take reasonable measures to protect information exchanged via SMS from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of communication or electronic storage is 100% secure.
By providing your phone number and opting in to SMS communication, you consent to the collection and use of your information as described in this Policy.
Our website may contain links to other websites and services, including affiliates and third parties. LGE Prime Plumbing Inc. does not control and is not responsible for the privacy practices or content of these other sites.
We encourage users to be aware when leaving our website and to read the privacy policies of any external site that collects personal information.
This Privacy Policy applies only to information collected by our website and direct communications.
Our operations are based in the United States. If you are located in the European Union (EU) or European Economic Area (EEA) and provide information to us, that information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.
By providing personal information to us, you consent to its transfer and processing in the United States in accordance with this Policy.
LGE Prime Plumbing Inc. takes reasonable precautions to protect your information online and offline.
Our website uses HTTPS/SSL encryption to help protect data transmitted between your browser and our site.
Only employees who need access to personally identifiable information to perform a specific job (e.g., scheduling, customer service) are granted such access.
Computers and servers where personal information is stored are kept in a reasonably secure environment.
Credit Card Security:
Our website itself does not collect or store credit card numbers. All payment card details are submitted and processed through Housecall Pro or other secure third-party payment processors. These providers are responsible for encrypting and securing payment information.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
If you have questions or concerns regarding this Privacy Policy, please contact us:
LGE Prime Plumbing Inc.
📧 info@lgeprimeplumbing.com
📞 (858) 366-8735
📬 750 Otay Lakes Rd #236, Chula Vista, California 91910